Privacy Policy

1) Overview

This Privacy Policy explains how Dreambeau collects, uses, shares, and protects your personal data when you use our Service.

2) Controller and contact

Dream Technologies Labs, Inc. (a Delaware corporation, doing business as "Dreambeau") is the controller for personal data processed through the Service.

Service domains include dreambeau.ai and related product subdomains (including app.dreambeau.ai).

Support: support@dreambeau.ai

Privacy requests: privacy@dreambeau.ai

Legal: legal@dreambeau.ai

3) Personal data we collect

We collect personal data in the following categories:

Account and contact information

• Email address
• Account identifiers and authentication data (for example, verification tokens)
• Subscription status and plan information

Companion and profile information

• Companion names and configuration you create
• Preferences and settings you provide

Conversation and usage content

• Messages you send to the Service
• AI responses generated for you
• Related metadata (timestamps, conversation identifiers)

Image and voice data

• Images you upload (for example, references for generation features)
• Generated images and associated metadata
• Voice-call metadata and transcripts where voice features are used

Technical and device data

• Device and browser information
• Log data (IP address, approximate location derived from IP, event timestamps)
• Performance and diagnostic data

Payments

• Payment status and transaction identifiers from our payment processor
• We do not store full card numbers. Card payments are handled by our payment processor.

Cookies and similar technologies

Cookies or local storage used for preferences, session behavior, and measurement

4) How we use your data

We use personal data to:

Provide and operate the Service

• Create and manage accounts
• Provide chats and companion functionality
• Maintain conversation continuity and product features
• Deliver proactive companion messages and notifications where enabled

Personalize and improve

• Personalize your experience (for example, settings and companion behavior)
• Improve reliability, safety, and quality
• Debug and monitor performance

Safety and policy enforcement

• Prevent abuse, fraud, and harmful activity
• Enforce our Terms and safety rules

Payments and customer support

• Process subscriptions and manage billing
• Respond to support requests and communicate service updates

Marketing and communications

• Send product updates and promotional messages where permitted
• You can opt out of marketing communications at any time via unsubscribe links or by contacting support

5) AI processing, quality review, and training

To provide AI features, we send relevant inputs (such as chat text, prompts, and selected media) to AI infrastructure providers that act as our service providers.

• We process this data to generate responses, images, and other requested outputs.
• We may review flagged content using automated systems and limited human review for safety and quality.
• We do not use your private chats, uploaded reference photos, or voice recordings to train third-party foundation models without your explicit consent.
• We may use aggregated and de-identified usage data to improve reliability, abuse detection, and service performance.

6) Legal bases (where applicable)

Where UK GDPR applies, we process personal data based on:

• Contract: to provide the Service you request
• Legitimate interests: to secure, improve, and market the Service responsibly
• Consent: where required (for example, certain marketing or non-essential cookies)
• Legal obligation: where we must comply with law

7) How we share your data

We share personal data with:

• Service providers who help run the Service (hosting, infrastructure, analytics, customer support tooling)
• AI and messaging infrastructure providers needed to generate responses and deliver functionality
• Payment processors (for example, Stripe) to process subscriptions and payments
• Legal and safety: if required by law, to protect rights and safety, or to prevent fraud/abuse

We do not sell your personal data.

8) International transfers

We are a U.S.-based company and may process data in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards for international data transfers (such as contractual protections).

9) Data retention

We retain personal data for different periods depending on data type, purpose, and legal requirements:

• Account and profile records: while your account is active, and for a limited period after closure for account restoration, fraud prevention, and legal compliance.
• Chat history and memory artifacts: until you delete them, delete your companion/account, or request deletion, subject to backup and legal-retention limits.
• Uploaded reference media and generated images: while needed to provide product features and continuity, and until deletion requests are processed.
• Billing and transaction records: retained as required by tax, accounting, and payment-dispute obligations.
• Support tickets, moderation records, and audit logs: retained while needed for support operations, security, and legal defense.
• Backups: data may persist in encrypted backups for a limited rolling window before deletion cycles complete.

Where possible, we delete or de-identify data when retention is no longer necessary.

10) Security

We use reasonable technical and organizational measures designed to protect personal data. No system is 100% secure, and we cannot guarantee absolute security.

11) Your privacy rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to or restrict processing
• Data portability
• Withdraw consent where processing is based on consent

U.S. state privacy laws (including California CPRA and other applicable state laws) may provide additional rights, such as the right to know, delete, correct, and opt out of certain data sharing. To exercise rights, contact privacy@dreambeau.ai. We may request verification before fulfilling requests.

12) Proactive messaging and notifications

Companions may proactively message you when related features are enabled. You can manage or disable proactive messaging behavior in settings.

Notification previews and lock-screen visibility depend on your device and app-notification settings.

13) Image and voice feature disclosures

• Image generation features may process uploaded reference photos and prompts to create generated media.
• Voice features may process audio and transcripts to provide real-time or asynchronous responses.
• Do not upload or share media you do not have rights to use.
• You can request deletion of related media and account data through support channels.

14) Children

The Service is not intended for anyone under 18, and we do not knowingly collect personal data from minors.

15) Cookies and local storage

We use cookies and local storage for essential functionality, preferences, and measurement. You can control cookies through your browser settings, though disabling some cookies may affect the Service.

16) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice. The "Last updated" date indicates when changes took effect.

17) Contact

Questions, privacy requests, and legal requests: support@dreambeau.ai